In case of any defect in the product, please contact the call center of mgeshop.gr within fourteen (14) days from the day of receipt of the product, in order to launch either the replacement of the product or your refund within 3 days from date of receipt of the defective product by crediting the amount corresponding to the value of the product in your bank account or on the card from which you made the initial purchase (not in cash) which you will indicate to us.
Returned products must not have been opened or used and must be in their original packaging without damage! The product is returned to its original condition and must be accompanied by all the components that make it up. If the product has been used or its original packaging has been altered or unsealed, NO return will be accepted.
In addition, returned products must be accompanied by a retail receipt, change card, or purchase invoice. The right to change / return applies to the entire purchased product and can not be exercised on only part of the product (eg on product accessories).
The shipping cost of the return is always borne by you, while the above shipping terms of our Company are normally valid for the re-shipment of products. The return of products is accepted only if the CUSTOMER has first paid any amount charged by the company for the shipment of the item to him, as well as the shipping costs for the return of the item.
The Customer will be notified by email to his email address or by phone as soon as the change / return request has been fully processed. In case of return of a product / products according to the above, and if you choose to return the amount paid and not to exchange the product for another of equal or greater value, if the order was paid by credit card, the refund will be made immediately to the debited credit card and in any case within 14 days from the date of receipt of the returned product, while in case the order was paid by cash on delivery, the refund will be made within 14 days from the date of receipt of the returned product, credited to whose account you are the beneficiary, and you will indicate and notify us in writing. We must emphasize that the refund is inexpensive, ie we return the entire value of the product you return. In case the order is proven to be executed incorrectly by the company, ie in case of delivery of an item other than the one ordered by type or quantity or in case during delivery the item is completely or for the most part damaged, or in case If the item is defective, the customer must either not accept the receipt of the product from the beginning, or request replacement with the originally ordered product or another up to the amount of the price paid, or request a refund of the price paid.